BBC iPlayer Help

How can I report a problem with a programme?

Spotted a problem with a programme (episode unavailable, subtitles incorrect etc.)?

Visit our Latest Programme updates and information page and if it’s not listed, please report the fault using the contact link at the bottom or the live chat prompt on the right of the page.

When completing our web form, please include as much information as possible including the full name of the programme. And if the problem is on the browser version of BBC iPlayer at, please include the URL (web address at the top of the browser) for the page where you’re experiencing the problem. This will help us investigate.

If you’re using the BBC iPlayer app (mobile, tablet or TV), try playing the programme in the browser version of BBC iPlayer before getting in touch. If using a TV, you’ll need to do this on another device, like a laptop for example.

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