BBC iPlayer Help

Incorrectly identified outside UK - Effective from Summer 2014

We are aware of some reports from users who have been incorrectly identified as being located outside the UK.

This is currently under investigation and when we obtain further information we will update this FAQ.

In the meantime if you are suddenly recognised as being located outside the UK then please do use the contact us link below.

This will take you through some questions to help our investigation. Please give as much detail as possible, including the IP address. There's an additional text box you can use if there's not enough space to include any information you think might be helpful.

Contact us