BBC iPlayer Help

How to clear your cache

If you’re experiencing problems with BBC online you can try clearing your cache (your browser saves information from web pages to help them load more quickly next time you visit them – this is known as a cache). 

Windows

Internet Explorer 6

  1. In the Tools menu, select Internet Options.
  2. In the General tab, under Temporary Internet files, select Delete Files.
  3. Click OK.

Internet Explorer 7

  1. In the Tools menu, select Internet Options.
  2. In the General tab, under Browsing history, click Delete.
  3. The Delete Browsing History menu will appear. Go to Temporary Internet Files and click Delete files.
  4. Click Yes when prompted.
  5. Click Close then click OK.

Internet Explorer 8

  1. Go to Tools and from the Safety menu, click Delete Browsing History.
  2. Check Temporary Internet files and History.
  3. Click Delete.

In some cases you may need to open a new window and choose a private session before attempting the above.

Firefox

  1. In the Tools menu, select Clear Recent History.
  2. Under Time Range To Clear select Everything.
  3. Click Clear Now.

Google Chrome

  1. Click the Tools menu (the wrench in the top right corner) .
  2. Select Options.
  3. Click the Under the Bonnet tab.
  4. Click Clear browsing data.
  5. Select the checkboxes for the types of information you wish to remove.
  6. Use the Clear data from this period menu to select the amount of data you want to delete.
  7. Click Clear Browsing Data.

Opera

  1. Click the Tools menu.
  2. Select Delete private data.
  3. Select the data you want to clear and press Delete.

Apple Macintosh

Safari

  1. In the Safari menu, select Empty Cache.
  2. Click Empty when prompted.

Firefox

  1. In the Firefox menu, go to Tools and select Clear Private Data.
  2. Ensure the Cache box is ticked.
  3. Click Clear Private Data Now.

Google Chrome

  1. In the Chrome menu, select Clear Browsing Data.
  2. Select the checkboxes for the types of information you wish to remove.
  3. Use the Clear data from this period menu to select the amount of data you want to delete.
  4. Click Clear Browsing Data.

Opera

  1. Click the Tools menu.
  2. Select Delete private data.
  3. Select the data you want to clear and press Delete.

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