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BBC iPlayer Help

Help fixing problems with BBC iPlayer Radio on your computer

Before following any of the steps below, search the latest news items and our general FAQs to check whether you are experiencing a known problem. Our programme issues page will let you know about any programme issues we're aware of. 

If you're having problems with BBC iPlayer Radio on your computer, try the following steps: 

  • Step 1: Clear your cache

When you clear the cache on your internet browser, you’re removing data your browser has stored on your computer. This can be a very useful first step in trying to resolve a problem. For instructions, visit the Clear your cache FAQ.
 

  • Step 2: Try an alternative browser

If you find that you’re not able to play programmes on iPlayer Radio then you may wish to try a different browser. You’ll find a list of compatible browsers on our Supported internet browsers and operating systems page.

  • Step 3: Check your internet connection

If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time.

Try a wired connection. If that helps but you’d prefer to be on WiFi, consider changing the channel your WiFi router transmits on. The following external link has guidance on how to do this: http://www.techadvisor.co.uk/how-to/network-wifi/how-change-wi-fi-channel-3325316/

  • Step 4: Check you're using our HTML5 player

There are two media players used across bbc.co.uk - Flash and HTML5. If we give you Flash Player by default (some older content requires Flash) and you would like to switch over to HTML5 to see if that helps, you can do this at www.bbc.co.uk/html5. If your browser has already switched across to HTML5, you won't see the option to opt in to HTML5.

 

For help resolving problems on your internet radio, mobile or tablet, check our other troubleshooting pages: 

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