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BBC iPlayer Help

Why are downloads failing on Android and Amazon Fire devices?

We are aware of some reports of downloads not completing in full on some Android and Amazon Fire devices. We believe this is affecting both the BBC iPlayer Radio app as well as the BBC iPlayer app.

If you are affected by this please try to close the app and then re-open the app. For some people, this has allowed the download to complete in full. However, some users have also found that clearing the cache on the app helps. 

If you're still having problems after that, try these further steps:

  • uninstall both the BBC iPlayer Radio app and the BBC Media Player app (if you have it)
  • turn off the Wi-Fi on your device
  • restart the device
  • turn on the Wi-Fi on the device again
  • install the BBC Media Player app first followed by the BBC iPlayer Radio app 

Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again when deleting the app.

We’re sorry for any problems you have faced when using BBC iPlayer Radio, and we hope to have this issue resolved soon.


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