Listed below are frequent questions about the new BBC iPlayer service for YouView.
How do I install BBC iPlayer on my YouView STB (set-top-box)?
BBC iPlayer will be installed the first time a user tries to access it, either by selecting BBC iPlayer from the ‘Players' section of YouView or by viewing a BBC Programme from the previous 7 days via the YouView EPG (Electronic Programme Guide) or via the YouView On Demand area.
How do I manually update BBC iPlayer on my YouView STB?
The YouView STB will check to see if there is newer version of BBC iPlayer every day and will update automatically. However, if you want to force an update or wish to ensure that you are running the latest version of iPlayer, you can do this manually by:
Select the Blue YV button on your remote control.
Select Device Management which is available via Settings.
Select Update on-demand Players. Check Now will download and install the latest versions of software (if not already installed).
Where is the volume control?
There are no embedded BBC iPlayer volume controls on YouView. You'll need to change the volume via the YouView STB remote and/or TV.
Does my personalisation list on my computer transfer across to the YouView version of BBC iPlayer?
BBC ID is not available for BBC iPlayer for TV so your personalisation choices are device specific.
How can I change my Parental Guidance PIN?
YouView iPlayer uses the native YouView guidance PIN. Please refer to the YouView support site for help with PINs.
What bandwidth is required for HD Playback?
HD programmes are streamed at 2800 kb/s. If you are experiencing buffering issues and you think you have a fast enough connection, first make sure that no other users are using heavy bandwidth on the same network. Our Diagnostic Tool can help advise which quality versions of BBC iPlayer you should be able to receive. If you continue to experience problems, contact your ISP.
Are all programmes that are available on the PC version of iPlayer available on the YouView version of BBC iPlayer?
No. Due to rights restrictions a small amount of content that is available on the PC version of iPlayer, such as films, may not be available on YouView iPlayer. In addition, programmes that were originally broadcast only via the BBC Red Button service are currently unavailable. In such instances please use the PC version of BBC iPlayer.
How do I know whether a programme is available on BBC iPlayer via the YouView EPG?
When browsing BBC channels from the previous 7 days with the YouView EPG, every programme that's available on BBC iPlayer is marked with a play icon. If you are trying to access a programme that has only just been broadcast it may take a little while for the programme to be made available.
Why are some programmes not available to watch in High Definition?
A programme needs to have been broadcast either on the BBC HD or BBC One HD channel to be available in HD on BBC iPlayer. Sometimes a programme isn't available in HD due to rights restrictions, or because we do not have the capacity to make it available. Also, if a programme was broadcast live it may take longer for the HD version to be available due to the additional processing required. In these instances please try again later.
Can I get subtitles and Audio Described Content?
As of February 2013, subtitles are now available on the platform. Currently, Audio Described programmes are only available on the PC version of BBC iPlayer.
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If you have detailed issues about using BBC iPlayer not covered here, please read our Where can I go to discuss BBC iPlayer? FAQ or you can Contact Us.
