If your device supports a wireless connection (Wi-Fi), make sure that you have a good signal from your wireless router.
BBC iPlayer TV programmes streamed to your device use 1500kbps or 800kbps of bandwidth for standard (SD) tv content. HD content will be added at a later time.
To enjoy high quality, uninterrupted programme playback you'll need an internet connection that delivers at least 2Mbps of sustained bandwidth for SD content, and at least 3Mbps of sustained bandwidth for HD content.
You may also want to check with your internet service provider (ISP) if you have a download limit or cap (usually measured in GB), as high iPlayer usage may incur additional costs from your ISP.
Why is my playback skipping or getting interrupted?
If you have a strong wireless network signal then check to see if other devices on your home network aren't downloading or uploading anything that may be slowing your network.
If the problems persists, you can select to reduce the video quality from high to normal by tapping on the “Settings” option on the homepage, then tap “Bandwidth”, and select “Normal”. This will play a reduced bitrate video that can be used if your internet connection is not fast enough to play the high quality video.
You may also want to try again later as network traffic can vary depending on the time of day.
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If you have detailed issues about using BBC iPlayer not covered here, please read our Where can I go to discuss BBC iPlayer? FAQ or you can Contact Us.
