Help & FAQs

BBC iPlayer Help

Why can't I go full screen for Click to Play (streaming)?

Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this. Click here to get the latest version for your computer.

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings. Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings,the first tab shown is for Display.

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Remove the tick from the box next to Enable hardware acceleration.

Didn't see your answer here?

For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.