Why is iPlayer buffering on Freesat?

If you're experiencing buffering or poor performance of iPlayer on your Freesat receiver, please get in touch with us using the 'Contact Us' form below.

We'd particularly like to know the make and model of your receiver, the name of your ISP, and whether or not you have a problem viewing on other devices (such as laptops) using the same connection.

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If you have detailed issues about using BBC iPlayer not covered here, please read our Where can I go to discuss BBC iPlayer? FAQ or you can Contact Us.

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