I've uninstalled and reinstalled BBC iPlayer Desktop but still have problems, what should I do?

1. Uninstall BBC iPlayer Desktop
• Linux uninstall information
• Mac uninstall information
• Windows XP uninstall information
• Windows Vista uninstall information
2. Try installing BBC iPlayer Desktop again
3. If you still have problems:
• Windows XP users should download and run our two .bat files to create two logs. Save and run this file first if you have Windows XP; Then save and run this file if you have Windows XP
• Windows Vista users should download to your C:\ directory and run our two .bat files to create two logs. Save and run this file first if you have Windows Vista; Then save and run this file if you have Windows Vista
• Mac and Linux users - or Windows users who have problems with the .bat files - should visit the Adobe FAQ on how to set up a log file* and follow the instructions there
4. Uninstall then try installing BBC iPlayer Desktop. If it fails again, open .airappinstall.log and .airinstall.log from where the Adobe advice told you to create them (where userName is your login name for your computer).
• For Linux this is ~userName
• For a Mac this is /Users/username
• For Windows XP this is C:\documents and settings\userName
• For Windows Vista this is C:\Users\userName
5. Copy and paste the information from these files into the Contact Us box along with the rest of your message

Windows users can now download this file to remove the logs if you so wish.

* This link will take you to a website outside BBC Online. The BBC is not responsible for content or software downloaded from external sites.

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For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.