Why can I no longer use BBC iPlayer on my mobile phone?

Over the last couple of years, the mobile phone market has significantly changed. Over 97% of BBC TV and radio programmes played on mobile phones and tablets are now either via Android, iOS devices (with almost 15 million iPlayer application installs) and the latest Blackberry operating system. This shift in the market has led us to review BBC iPlayer on mobiles.

We aim to reach as many people as possible with a great BBC iPlayer experience, while delivering value for money for licence fee payers. However, while we can often use the same technologies to power a large number of devices, some older devices require specific implementations which have an on-going cost. Last week, these devices (listed below) accounted for less than 0.17% of total mobile iPlayer requests.

Unfortunately, it is no longer cost effective to maintain BBC iPlayer on these older devices for an ever decreasing number of people. Therefore, with this in mind, we have decided to withdraw BBC iPlayer on older Blackberry, HTC, Nokia, Samsung, Sony Ericsson and other mobile phones.

We do acknowledge that you may not be happy with this change, but hope that you understand the reason for withdrawing support for these devices.

Devices no longer supported

BlackBerry 8520 Nokia N85 Samsung GT S8500
BlackBerry 9300 Nokia N86 Samsung S8000
BlackBerry 9520 Nokia N95 Samsung GT B5310
BlackBerry 9700 Nokia N96 Samsung GT S5620
BlackBerry 9800 Nokia N97 Samsung i8000
BlackBerry 9900 Nokia N500 Sony Ericsson C905
HTC Diamond Nokia N603 Sony Ericsson U1i
HTC Touch HD Nokia N700 Sony Ericsson U5i
Nokia 5800 Nokia N701 Sony Ericsson U8i
Nokia C7 Nokia N808 Sony Ericsson U10i
Nokia E6 Nokia X7 Sony Ericsson W705
Nokia E71 Samsung SGH-i900      Sony Ericsson W715
Nokia Maemo(N900)      Samsung I8910 Sony Ericsson W995
Nokia N8 Samsung I8510 Sony Ericsson X1i


Information on supported handsets can be found at the following FAQ:
Can I get BBC iPlayer on my mobile phone?

Didn't see your answer here?

If you have detailed issues about using BBC iPlayer not covered here, please read our Where can I go to discuss BBC iPlayer? FAQ or you can Contact Us.

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