Catch up on the last 7 days of BBC TV & Radio
BBC iPlayer Help
Why do I keep getting "Software Upgrade Required" for Windows Media Player downloads?
When first prompted, you should see a message asking you to run an ActiveX component - select yes and the message should disappear. You may need to allow your browser to run pop-ups from bbc.co.uk.
Did this answer your question?
Didn't see your answer here?
For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.