Help & FAQs

BBC iPlayer Help

How do I use BBC iPlayer on my iPhone or iPod touch?

To access the site, ensure that you have a wireless internet connection for your iPhone or iPod touch, then go to BBC iPlayer homepage. You do not need to download any additional software to Click to Play (stream) programmes, but you cannot download at present.

iPhone

Please note that you will need to keep the wireless connection while playing a programme.

If you get told to download Flash, try deleting your cookies and updating to the latest firmware.

Further help

Specific information for mobile phones and devices can be found in the Help section when you visit BBC iPlayer on a compatible mobile device.

Didn't see your answer here?

For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.