How do I uninstall BBC iPlayer Desktop for Windows Vista or Windows 7?
Go to Control Panel
Click on Programs or Programs & Features
Search for BBC iPlayer Desktop and click Change/Remove.
To remove any settings;
Note that you will need to be able to view hidden files. You do this in Windows Explorer by going to Tools > Folder Options and selecting the View tab. Then select Show hidden files and folders.
1. Delete the directory
C:\Users\[your user name]\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
2. Delete the directory
C:\Users\[your user name]\AppData\Roaming\Adobe\Air\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
To remove any downloaded programmes
Delete the directory C:\Users\[your user name]\Videos\BBC iPlayer
How do I uninstall BBC iPlayer Desktop for Windows XP?
The application can easily be removed from the Control Panel and Add or Remove Programs.
Search for BBC iPlayer Desktop and click Remove.
To remove any settings
1. Delete the directory C:\Documents and Settings\[your user name]\Application Data\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
2. Delete the directory C:\Documents and Settings\[your user name]\Application Data\Adobe\AIR\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
To remove any downloaded programmes
Delete the directory My Documents\My Videos\BBC iPlayer
How do I perform a clean reinstallation?
You should only perform these steps if you have problems with BBC iPlayer Desktop - the vast majority of users should be able to install BBC iPlayer Desktop the standard, simple way.
Remove BBC iPlayer Desktop
First, close BBC iPlayer Desktop if it's running.
Then go to Control Panel
Click on Programs or Programs & Features
Search for BBC iPlayer Desktop and click Change/Remove.
Remove your settings
Note that you will need to be able to view hidden files. You do this in Windows Explorer, by selecting Show hidden files and folders.
1. Delete the directory
C:\Users\[your user name]\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
2. Delete the directory
C:\Users\[your user name]\AppData\Roaming\Adobe\Air\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
Reinstall BBC iPlayer Desktop
Return to the BBC iPlayer website in Internet Explorer or Firefox and download a programme. Follow the instructions to install BBC iPlayer Desktop. Don't forget that your account needs to have administrator privileges to install BBC iPlayer Desktop.
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