I'm in the UK but told that I'm not, what should I do?

Sometimes even though you're in the UK, it's possible you may see a message saying you're not. This could be because your computer is on a foreign-based network, or is routed overseas (sometimes the case with work connections if your employer is not UK-based). Some programs, such as web accelerators, can cause your IP address to appear as if it is outside the UK.

If BBC iPlayer doesn't recognise your IP address at all, then you won't be able to stream or download programmes.

Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address is allocated which may be UK-based.

Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If BBC iPlayer doesn't recognise your address, you must contact your ISP as they alone can register your address.

If your ISP has registered with the appropriate databases, our servers are updated on a regular basis so you will have to wait until the next refresh to gain access.

Further information

• You didn't have this problem when you last visited BBC iPlayer
• I'm an AOL user, why am I having problems, like being told I'm outside the UK?

Did this answer your question?

• Yes, this did answer my question
• No, and I want to comment on how you can improve it
• No, can you help me?

Didn't see your answer here?

For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.