Help & FAQs

BBC iPlayer Help

Why am I experiencing slow download speeds with BBC iPlayer Desktop?

Sometimes servers can become busy and we are constantly working to improve performance, or your ISP may enforce traffic shaping.

Windows users may wish to try selecting the Windows Media Player option.  You can find this under the More downloads tab.

more-downloads-2

Didn't see your answer here?

For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.