How do I perform a clean reinstallation of BBC iPlayer Desktop on Windows Vista?

This video and text tells you how to reinstall BBC iPlayer Desktop if you are having problems by showing you how to remove previous BBC iPlayer Desktop settings before reinstalling it.

You should only perform these steps if you have problems with BBC iPlayer Desktop - the vast majority of users should be able to install BBC iPlayer Desktop the standard, simple way.

This FAQ contains a video. Don't forget you can pause it at any time, or go full-screen to see it in detail.

Remove BBC iPlayer Desktop

First, close BBC iPlayer Desktop if it's running.

Then go to Control Panel

Click on Programs or Programs & Features

Search for BBC iPlayer Desktop and click Change/Remove.

Remove your settings

Note that you will need to be able to view hidden files. You do this in Windows Explorer by going to Tools > Folder Options and selecting the View tab. Then select Show hidden files and folders.

1. Delete the directory
C:\Users\[your user name]\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

2. Delete the directory
C:\Users\[your user name]\AppData\Roaming\Adobe\Air\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

Reinstall BBC iPlayer Desktop

Return to the BBC iPlayer website in Internet Explorer or Firefox and download a programme. Follow the instructions to install BBC iPlayer Desktop. Don't forget that your account needs to have administrator privileges to install BBC iPlayer Desktop.

Further problems

If you experience further problems, please see our advice on creating a log file.

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