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BBC iPlayer Help

How do I perform a clean reinstallation of BBC iPlayer Desktop on an Apple Macintosh?

This video and text tells you how to reinstall BBC iPlayer Desktop if you are having problems by showing you how to remove previous BBC iPlayer Desktop settings before reinstalling it.

You should only perform these steps if you have problems with BBC iPlayer Desktop - the vast majority of users should be able to install BBC iPlayer Desktop the standard, simple way.

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Remove BBC iPlayer Desktop

First, close BBC iPlayer Desktop if it's running.

To remove the application

  1. Go to Applications
  2. CTRL-Click BBC iPlayer Desktop
  3. Select Move to trash

Remove your settings

1. Delete the folder /Users/[your user name]/Library/Preferences/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/

2. Delete the folder /Users/[your user name]/Library/Application Support/Adobe/AIR/ELS/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/

Reinstall BBC iPlayer Desktop

Return to the BBC iPlayer website in Internet Explorer or Firefox and download a programme. Follow the instructions to install BBC iPlayer Desktop. Don't forget that your account needs to have administrator privileges to install BBC iPlayer Desktop.

Further problems

If you experience further problems, please see our advice on creating a log file.

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