Help & FAQs

BBC iPlayer Help

Should I choose Real Player, QuickTime or Windows Media Player (WMP) for downloaded programmes?

BBC iPlayer Desktop downloads

Our primary download option requires that you install and play programmes with BBC iPlayer Desktop as the technology we use is not compatible with any other media player.

Windows Media Player and Portable device downloads

We recommend that you use the latest version of Windows Media Player.

If you don't have Windows Media Player version 11 you can download it free of charge from Microsoft.

This link will take you to a website outside BBC Online. The BBC is not responsible for content or software downloaded from external sites.

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For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.