Help & FAQs

BBC iPlayer Help

What is BBC iPlayer Parental Guidance on the website?

BBC iPlayer Parental Guidance provides a way to help you control your computer's access to Guidance-labelled content guidance-symbol. If you turn on BBC iPlayer Parental Guidance your computer won't be able to access Guidance-labelled programmes unless you type in a password.

To turn on Parental Guidance Lock, go to the Parental Guidance Lock page.

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You'll be asked for a password and email address. We ask for your email address so that we can email your password in case it is forgotten.

The BBC does not hold a copy of your email address, it's encrypted and stored on your computer in a BBC cookie.

Once turned on, you will always be prompted for your password if you wish to view any Guidance-labelled content.

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Please note that Parental Guidance Lock doesn't work in Macintosh OSX 10.4 with Safari 1.3.2.

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For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.