BBC - BBC iPlayer - Help - BBC IPLAYER ISSUES LOG – Monday 12th October 2009

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**ANNOUNCEMENT: We are currently experiencing problems with the availability of some Radio 3 programmes on BBC iPlayer**

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BBC IPLAYER ISSUES LOG – Monday 12th October 2009 - Sunday 18th October 2009

Service Issues

There has been no new content published on iPlayer. Since about 14:15 today,this is being investigated. 13/10/09 UPDATE 17:52 everything back to normal

Problems with delivery of Radio 4 content since 09/10/09. UPDATE 16/10 This issue is now resolved however, the following content is still unavailable:

Archers Omnibus, Archers - 12 Oct episode, Book at Bedtime :And Another Thing - Ep 3, Hut 33, Saturday Play:Shadowlands - 10 Oct episode, Open Book - 11 Oct episode, News Quiz - Ep3, Ramblings - Ep4, Today Programme, Afternoon Play: Foundling, A History of Private Life: Mistress and Servants, Last Word, Six O'Clock News, The New Quiz: Series 69 Ep 3, Front Row, Woman's Hour Drama: TwilightBaby.com, Any Questions?, The World Tonight, Book at Bedtime: Father's and Son's Ep 10, Misfits in France: Impressions of Honfleur, Reunions in Rouen, News Briefing 10/10/2009, Prayer for the Day 10/10/2009, iPM 10/10/2009, Thinking Allowed - 14 Oct ep

16/10/09 - As of 09:58 on Friday 16 October 2009, the www.bbc.co.uk homepage, iPlayer Real Media,Windows Media streaming, Virgin downloads and the iPhone platform have suffered intermittent connectivity and degraded performance. This is being investigated, but is likely to be ongoing all day.

==================================================================== Monday 12th October 2009

Possible issue with BBC iPlayer on iPhone with version 3.0 software - under investigation by the mobile team

==================================================================== Tuesday 13th October 2009

Lunch Monkeys Episode 2 HD Download version is not available - this is under investigation. UPDATE 14/10 this is now resolved.

Wallander This programme is not available to download due to rights issues

Up All Night Saturday 10th October episode This programme is cut short by two hours, this is under investigation

===================================================================== Wednesday 14th October 2009

Criminal Justice Reports that episode 2,4 and 5, delete after download, this is being investigated. UPDATE team unable to replicate so closed as a user issue.

Click Subtitles out of sync, this is being investigated

Top Gear problems with WMV files being cut short, issue has been investigated and should be resolved shortly.

iPod Touch (firmware 3.1.2) Users unable to set up parental guidance - there was an error saving your password details, this is under investigation - UPDATE mobile team to publish an FAQ

14/10/09 Wednesday BBC1 22:45 Inside Sport BBC1 Seve Ballesteros and My fight for Life - This programme is only available to stream and will not be made available to download due to rights issues.

14/10/09 Wednesday BBC1 1900 The One Show This programme is only available to stream and will not be made available to download due to rights issues.

===================================================================== Thursday 15th October 2009

The following Radio 4 content is not available, it is hoped this will be resolved by 19/10/09

===================================================================== Friday 16th October 2009

Announcement updated Radio 4 problems

New FAQ Radio 4 availability issue

===================================================================== Saturday 17th October 2009

The programme 'Nature: Migrating Stones' (series 3, episode 9) isn't working at the moment and is currently being investigated.

The end of the programme 'The Choice - Stuart Howarth' is truncated and is currently being investigated.

Playback starts into the middle of the programme 'David Attenborough's Life Stories - 19. Large Blue' and is currently being investigated.

====================================================================
Sunday 18 th October 2009

The second part of the The Brazilian Grand Prix - Qualifying is currently not available on BBC iPLayer. Qualifying was delayed due to heavy rain and resulted in a change to the schedule. The final qualifying session was broadcast on BBC Two.

===================================================================== Programmes removed from iPlayer

BBC Three, 10/10, 2335, Programme: High School Musical - rights issue

BBC1, 13/10, 1635, Programme: Blue Peter - compliance issue

===================================================================== Programmes not available on iPlayer

41 10/10/2009 Saturday BBC3 19:00 Top Gear Series 13

41 15/10/2009 Thursday BBC Parliament 23:30 Lords Questions

41 12/10/2009 Monday BBC1 NI 10:00 Stormont Live TV

=====================================================================

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