Help & FAQs

BBC iPlayer Help

I'm an AOL user, why am I having problems, like being told I'm outside the UK?

There are known problems with the AOL version of Internet Explorer in that you may appear to be routed outside the UK. Try using another browser, including the Microsoft version of Internet Explorer.

Due to the way AOL operates, this may only affect certain programmes.

If you continue to experience problems, AOL is best placed to answer them.

Didn't see your answer here?

For further help you can Contact Us, or you can discuss this issue at the BBC iPlayer messageboard.