Welcome to BBC iPlayer help.
You can browse the FAQ categories or use the search box to find answers to the most frequently asked questions.
If you need further assistance, you can contact the BBC iPlayer Support Team. Simply use the link available at the end of each FAQ.
To report a programme issue, please read our Latest Programmes Issues FAQ first, which advises on what we're already investigating and if you're looking for a particular programme, the iPlayer schedule lets you know what's coming up and what we're offering.
Programmes listed as "Coming soon" should become available but don't forget that it can take some time to appear after the original broadcast. Sport, films and overseas programmes may not be included.
- Why am I experiencing problems with programmes being cut short?
- I’ve seen a suspicious pop-up message on my computer whilst on bbc.co.uk. What should I do?
- How do I play on-demand video content from other broadcasters?
- CBeebies Birthdays – Why can I no longer locate CBeebies Birthdays?
- Non-BBC programmes and content
- Why can I not locate the Daily Service on BBC iPlayer?
- Why aren't all UK on-demand video services listed in BBC iPlayer programme availability?
- How do I find help and advice on using my Nintendo Wii to access BBC iPlayer?
- Does the Antiques Roadshow app work with BBC iPlayer?
- BBC iPlayer Radio Issues - Samsung Devices
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.