Welcome to BBC iPlayer help.
You can browse the FAQ categories or use the search box to find answers to the most frequently asked questions.
If you need further assistance, you can contact the BBC iPlayer Support Team. Simply use the link available at the end of each FAQ.
To report a programme issue, please read our Latest Programmes Issues FAQ first, which advises on what we're already investigating and if you're looking for a particular programme, the iPlayer schedule lets you know what's coming up and what we're offering.
Programmes listed as "Coming soon" should become available but don't forget that it can take some time to appear after the original broadcast. Sport, films and overseas programmes may not be included.
- Why can I see non-BBC stations and programmes in my Radioplayer search results?
- Sign in and BBC ID
- Live Restart - Frequent Questions
- Why can't I watch Family Guy or American Dad on BBC iPlayer?
- Are regional programmes available on BBC iPlayer?
- What kind of programmes are available on BBC iPlayer?
- What's the Parental Guidance Lock and how does it work?
- Why won’t BBC iPlayer work on some 64-bit versions of Windows?
- What is series catch-up?
- How do I improve performance when streaming HD video?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.