Welcome to BBC iPlayer help. You can find information on how to use the service with Rufus Hound's guide to BBC iPlayer and BBC Webwise.
We also have answers to the most frequently asked questions and they are fully searchable - just type what you need in the Ask A Question box or browse via category. If you need further assistance, you can contact our dedicated help team once you've read an FAQ.
If you have a detailed issue about BBC iPlayer, please read our FAQ; Where can I go to discuss BBC iPlayer? - which lists active messageboards where users raise, discuss and advise on common issues and problems.
To report a programme issue, please read our Latest Programmes Issues FAQ first. which details what we are already investigating.
If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.
If you want to report a technical fault, see this FAQ for further information.
Latest news
- Latest programme issues
- The Fall – Why can I not locate the series on BBC iPlayer?
- Firefox 19, 20 & 21 - Why am I experiencing problems with BBC iPlayer Desktop when using Firefox 19, 20 & 21?
- BT Vision – Programmes stop during playback
- Live TV & Radio Stream – No sound when streaming live programmes via iPlayer Desktop
- BBC iPlayer Desktop – Why have my downloaded programmes disappeared and why am I unable to download new programmes after updating Adobe Air?
- Full Screen problems using the Chrome browser
- Android – Why can’t I play any programme via the Chrome browser?
- iOS Downloads - Why have downloaded programmes disappeared from my iPhone/iPad?
- BBC iPlayer Desktop - Why am I unable to download programmes when using Google Chrome?
- Mobile and Tablet programme downloads – Why will my downloaded programme not play when connected to 3G or Wi-Fi?
- Why aren't all UK on-demand video services listed in BBC iPlayer programme availability?
- Can I watch programmes over 3G on my BBC iPlayer iPad app?
- How do I access BBC iPlayer on my home media hub?
- How do I play on-demand video content from other broadcasters?
- Why can’t my HTC Flyer access the BBC iPlayer website?
- How do I Share BBC iPlayer Programmes?
- Can I access local TV and radio programmes on my mobile?
- How do I use Favourites on my iPhone/iPod Touch App?
- Why can I not download any editions of CBeebies Birthday Cards on BBC iPlayer?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.
FAQ Updates