Welcome to BBC iPlayer help. You can find information on how to use the service with Rufus Hound's guide to BBC iPlayer and BBC Webwise.
We also have answers to the most frequently asked questions and they are fully searchable - just type what you need in the Ask A Question box or browse via category. If you need further assistance, you can contact our dedicated help team once you've read an FAQ.
If you have a detailed issue about BBC iPlayer, please read our FAQ; Where can I go to discuss BBC iPlayer? - which lists active messageboards where users raise, discuss and advise on common issues and problems.
To report a programme issue, please read our Latest Programmes Issues FAQ first. which details what we are already investigating.
If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.
If you want to report a technical fault, see this FAQ for further information.
Latest news
- Latest programme issues
- Nokia (Unable to get license error) - What to do if you get the error "unable to get license" with BBC iPlayer after updating a Nokia device.
- Streaming Programmes – Why am I having problems trying to stream (click to play) programmes?
- Licence Pending – Why am I receiving this message when attempting to play downloaded content?
- Favourites – Why can’t I use favourites?
- iPad – Why am I experiencing problems whilst using the dedicated BBC iPlayer app?
- Local Radio – Why am I experiencing audio issues when listening to local radio stations on BBC iPlayer?
- Downloads disappearing – Why is downloaded content disappearing from BBC iPlayer Desktop?
- Pan Am – Why is the series no longer available on BBC iPlayer?
- WMV files on Windows 7 – Why am I experiencing playback issues when attempting to play downloaded WMV files on Windows 7?
- What is the Series Record feature?
- How do I make a comment or complaint about a programme or the on-demand services offered by other broadcasters?
- Why are download options unavailable for a specific programme?
- Can I use BBC iPlayer outside the UK?
- How much will it cost to use BBC iPlayer on my mobile phone over 3G networks?
- How do I install BBC iPlayer Desktop for Windows?
- I'm in the UK but told that I'm not, what should I do?
- How do I enable JavaScript?
- Messageboards for BBC iPlayer - Where can I go to discuss BBC iPlayer?
- What is sideloading?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.
FAQ Updates
© 2012